I have had a Graphite for about 1 1/2 years. I have my older Oreck XL downstairs and use my new Graphite upstairs. I don"t use it very much but everytime I do there is a terrible burnt hair smell. I took it in the first year for service and the manager had to dig out hair that was all over the brush. He also changed the belt. I thought that was why it would always smell bad but sure enough, it started smelling bad again after he serviced it. I NEVER had that problem with my older XL and now am not sure what to do with this one. I like how light it is and seems to pick up well but the smell is terrible and hate to use it.
March 24, 2013
Cord broke within seven months.
This is my second Oreck, and I have been a fan for years. I purchased this model to replace a three-year old Oreck at a trade-in sale in May 2012. I thought I was upgrading. Although the initial performance was excellent, the suction has diminished, it gives off a burning smell, and it makes a screeching sound when pulled backward. Moreover, I had the same problem as the previous reviewer--the cord snapped in half at the stress relief point. When I took it into my local dealer for warranty repair, the clerk suggested that the cord replacement might not be covered because it was due to normal wear and tear! He relented without much objection when I protested that Oreck should offer more than seven months of use before making that claim. In any event, I haven't given up on Oreck, yet. I ordered a second Oreck that day, figuring that cleaning would be easier with two and not wanting to be without one during the repair period. I ordered on a Saturday and am still waiting for it to ship on Tuesday. Hopefully the new model will arrive and it will be better than than Graphite.
January 8, 2013
Power cord fails quickly
Purchased an Oreck on reputation. The power cord fails quickly near the "stress relief". The nature of using the vacuum causes the cord to be flexed back and forth. The "stress relief" is too stiff and the cord is too wimpy so it breaks at the entry into "stress relief". The Oreck stores are closing up so there is nowhere nearby to get it repaired. Searching online for repair parts is futile. Nobody knows about this model number.
January 6, 2013
Worst Vacuum ever
I hate this vacuum. I have used it maybe 5 times and replaced the bags and belts 2 times. I had a cheap vacuum that I used in college to vacuum an apartment where 4 girls lived, and that vacuum picked up all our hair and never smoked or smelled. However, now that I live alone and use this Oreck, it can't handle picking up my hair. It gets clogged, smokes, and smells. It also makes a screeching noise. I never want to own an Oreck ever again. If you are thinking of buying this vacuum, just do yourself a favor and buy a cheap vacuum from target. Trust me it will work better and not be as much of a hassle.
January 4, 2013
This product has great features
Had this about 7 months. Had issues with the product. Oreck customer service was excellent, I would like to say that the rooler that comes with this product be replaced with a better one.. The tech I took the vacum too, said the rooler is junk.He showed me a better one for it. So if you are going to purchase this product. Keep in mind to up grade to a better roller.
December 8, 2012
I Love My Oreck Graphite
I love my Oreck. I have had it for about a year and it is so powerful that I can go from carpet to hardwood with no adjusting. I actually watch it pull dust away from the walls as I go. I had one experience of it throwing out stuff and I simply took it apart and cleared a small toy which was blocking it. I would recommend this vacuum to everyone.
November 29, 2012
Worst Vacuum EVER
I used to be a huge fan of the original oreck and thought I would buy what I thought to be a better vacuum from what I thought to be a better vaccum company. If there is such a thing as a lemon vacuum cleaner, this model has to be it. Recently I took it in to have it serviced because it was clogged (???) and not sucking up the dirt.... less than a month later... .it completely FELL APART as I was using it. I have owned this vaccum for about two years now and finally feel I can justify the expense of buying a new vacuum. The old Oreck is still working at my daughters btw....this one, I can't wait to trash.
July 31, 2012
Before you consider buying this product.....
Oreck claims to have great,awesome suction...wrong, I use the vacuum every day, I steam cleaned my carpets and got a plate of animal hair 4" high by about 8" in diameter..disgusting....do not waste your money.
June 30, 2012